Customer Service Adviser

Department: Customer Service

Line manager: Customer Service Team Leader

Location: Birmingham

Contract Type:

About us...

It all started in 2016, Dreams Outdoors have been providing great outdoor rattan furniture for a number of years. The sheer quality of the furniture went down so well, Dreams were asked to supply a volume of interior furniture too! Furniture Maxi was born, creating a homely yet sophisticated vibe. Our outdoor furniture is handmade with great detail all the way back in China. Furniture maxi retails a wide range of furniture pieces and accessories to wholesalers as well as the public. Both Furniture Maxi and Dreams Outdoors proudly supports workers in China with various job opportunities, where we support our employee and their family.

From our 100,000SQ storage and distribution centre in Tyseley, Birmingham we distribute large quantities of garden, conservatory and indoor furniture as well as accessories such as parasols, barbecues and much more.

Job Responsibilities:

1. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;

2. Contribute to team effort by accomplishing related results as needed;

3. General Sales leads;

4. Provide accurate, valid and complete information by using the right methods/tools;

5. Manage fair amounts of incoming calls and e-mails;

6. Resolve customer enquiry via phone, email, or social media;

Requirements:

1. Proven customer support experience;

2. Strong phone contact handling skills and active listening;

3. Customer orientation and ability to adapt/respond to different types of characters;

4. verbal writing skills with e-mail reply.

5. Computer skills, including but not limited to Microsoft Office.

Salary & Working hours:

1. 5 days a week, 9am to 5:30pm;

2. Hourly pay: 8.20 to 8.80 pounds but negotiable.

3. Good candidates have a chance to be promoted into team leader role

Allowance:

Full attendance Allowance & Performance Allowance are in place.

 

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