FAQs

What is the best way to contact the customer service team?

You could simply call us on 020 3962 0016 or email us at info@furnituremaxi.com

How long will it take for you to respond to my email?

One of our advisers will respond within 24/48 hours.

What are your opening hours?

Monday – Friday: 9am-5pm

Saturday: CLOSED

Sunday: CLOSED

Will there be a guarantee with my purchase?

Yes, please see the warranty section below.

Do you do finance?

Yes, we offer finance by Klarna which has buy now pay later and split in 3 payment options. More information about Klarna below.

Is the rattan furniture waterproof?

Yes. The rattan sets are waterproof, but we always advise to store it in the shed or invest in a protective cover that can be placed over the furniture at any time, protecting it from the rain, snow, UV rays and anything else that could harm it if left exposed for too long.

Does my rattan set come with a cover?

Not all sets have rain covers unless otherwise stated. The covers for outdoor furniture sets are sold separately.

Can I purchase a single chair?

Unfortunately, all our sofa sets are boxed as a package, which means we are unable to sell any of the outdoor furniture separately at this time.

Can I swap the cushions from a different set?

Unfortunately, we will not be able to exchange the cushions from a different set as they are personalised for that particular range.

The cushion colour is different to the sofa set. What should I do?

Here at Furniture Maxi, we aim to deliver your order on time, in this case, we advise you email us at info@furnituremaxi.com along with images showing the sofa set with the cushions and all your delivery information so that we can happily exchange the cushions as quick as we can.

Does my sofa set require assembly?

Yes. Majority of our sofa sets are flat packed; however some do not require assembly. This will be shown in the product description.

How long is the warranty for Rain Covers?

Our rain covers have a warranty of 12 months, starting from the date received.

How long is the warranty for the indoor furniture?

Our indoor furniture has a warranty of 6 months unless otherwise stated in the product description, starting from the date received.

What is the warranty for the rattan garden furniture?

Our warranty for the rattan furniture only covers the metal frame which is covered for 3 years.

What is the warranty for the outdoor furniture cushions?

Our warranty for the outdoor cushion covers is covered for 3 months.

How long will my order take to be delivered?

Delivery times may vary depending on the product and it will be clearly stated on each product page.

Can you deliver my items quicker?

No, we do not offer express delivery. Your products will be delivered within the timeframe listed on the product page.

Do you deliver on the weekends?

Yes, some couriers will let you choose your own delivery dates, Saturday included.

Do you deliver to Ireland?

No, we do not deliver to Ireland or Northern Ireland.

Will I be able to exchange my item if I change my mind?

Yes, you will be able to, however there will be a collection fee of £40.

How much is the delivery charge?

All our products are delivered free of charge to mainland UK postcodes. All excluded post codes can be found on Shipping & Returns page.

How can I track my order?

All orders are all day deliveries which don’t have a specific time slot. If you require more information about your order, please email info@furnituremaxi.com

Can I provide additional delivery instructions?

If you need to provide any additional delivery information (i.e restricted access, additional assistance etc.) please contact the designated courier. Contact details will be provided in the shipping confirmation email.

Can I collect my order?

Sorry, we currently do not offer collections.

Do you offer finance options?

Yes. We currently offer finance options through Klarna, Clearpay and DivideBuy. All three offer easy interest-free repayment plans that allow you to spread the cost of your new furniture over time while still receiving your order up front. To see how each finance option works and compares, please visit our finance page.

Is the garden furniture waterproof?

Yes. The rattan sets are waterproof, but we always advise to store it in the shed or invest in a protective cover that can be placed over the furniture at any time, protecting it from the rain, snow, UV rays and anything else that could harm it if left exposed for too long.

The cushion color is different to the sofa set. What should I do?

Here at Furniture Maxi, we aim to deliver your order on time, in this case, we advise you email us at info@furnituremaxi.com along with images showing the sofa set with the cushions and all your delivery information so that we can happily exchange the cushions as quick as we can.

How long is the warranty for Rain Covers?

Our rain covers have a warranty of 12 months, starting from the date received.

What is the warranty for the rattan garden furniture?

Our warranty for the rattan furniture only covers the metal frame which is covered for 3 years.