Furniture Maxi aims to achieve the highest possible standards in all areas of the business. If, unfortunately, you do receive goods which are not in perfect condition or you wish to return an item, you may do so within 30 days of receipt as long as it is unused, unwashed and in its original packaging.
Furniture Maxi offers great deals, which includes free delivery (extra shipping charges apply to certain areas). Once your payment has been made your order will go straight through to the delivery team, where they will select a delivery date. If you wish to request a specific date, you can simply email our customer service team on firstname.lastname@example.org. Orders will take approximately 5 to 7 working days, we deliver Monday to Friday.
Depending on the distance, you could be given a one or two-day delivery date, as it will depend on the journey on the day.
If you wish to return your items, our returns policy allows you to return your items within 30 days after receiving the items. Collecting the return items will be charged at £40. If your items are unfortunately faulty, there will be no extra charge for collection.
What You Need to Know Before You Start a Return:
- Collecting the return items will be charged £40
What Cannot be Returned Under the 30 Day Returns Policy
- Altered goods
- Items that are no longer in their original condition and packaging
- Commercial Orders
Faulty and damaged items will be eligible for a return and no collection fee will be charged.
All returned goods must be wrapped in packaging as our couriers do not transport unpackaged items. Therefore, we strongly recommend that you keep the original packaging if you would like to return the goods.
For all change of mind returns, please note that it is your responsibility to ensure that the items are returned to us in the same condition and packaging you received them. Our Distribution Centre Team assesses every item that is returned to us. If the product is not returned in its original condition or packaging, a penalty fee of 50% of the full product price (before any discounts) will be deducted from your refund.
If you have received a faulty or damaged item that needs to be returned and you have disposed of the original packaging, we kindly ask you to source alternative material, for example, bubble wrap. Please note that the penalty fee does not apply to faulty or damaged items.
For return cases, we will process your refund within 5-10 business days of receiving the items. For all other refunds, it will be processed within 7 business days.
If your payment card expires before we process your refund, please contact our Customer Care team by telephone on 0333 241 3060 with your sort code and account number so we can refund you via BACS payment.
We will refund your original delivery charge if:
- we made an error in our despatch or
- if the item received is faulty, unfit for purpose and has been unused/unwashed or
- you have returned the order in full or
- if you are cancelling within 30 days of receiving the order
Our refunds policy is in addition to your statutory rights.
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