"The items were at the level of quality I was looking for. Return cost me £12 but item fully refunded"
Collection Fee
Collection Fee
SKU:collectionS
Regular price
£12.00
Sale price
£12.00
Regular price
Tax included.
Shipping calculated at checkout.
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Description
Description
Collection charge for small or large/bulky items.
Dimensions & Details
Dimensions & Details
Shipping & Return
Shipping & Return
Free delivery to all orders in mainland UK postcodes, in some cases, your items may be delivered separately.*
You can find estimated delivery window on the product page , it varies depends on the product type and couriers we are using .
If your order is coming with one of our preferred third party couriers, we will send you an email once we have dispatched it. This email will tell you the name of the courier and the tracking number, so you can stay updated all the way.
Depending on the distance, you could be given a one or two-day delivery date, as it will depend on the journey on the day. Our courier can only deliver to the ground floor and some couriers only offer door step delivery , and we do not offer assembly and old furniture removal service .
Remote Areas
We do not deliver to remote areas such as the Channel Islands, Grampian, Highlands, Isle of Man, Isle of Wight, Scilly Isles.
We do not deliver to Ireland or Northern Ireland.
Returns
If you wish to return your items, our returns policy allows you to return your items within 30 days after receiving the items. If your items are unfortunately faulty, there will be no extra charge for collection.
If you ordered by error or changed your mind, please do not worry , we could accommodate your request as well , small collection charge may apply in this case .
Return Packaging
All returned goods must be wrapped in packaging as our couriers do not transport unpackaged items. Therefore, we strongly recommend that you keep the original packaging if you would like to return the goods.
If you have received a faulty or damaged item that needs to be returned and you have disposed of the original packaging, we kindly ask you to source alternative material, for example, bubble wrap & for the item to be re-boxed. Please note that the penalty fee does not apply to faulty or damaged items.
Refunds Policy
For return cases, we will process your refund within 5-10 business days of receiving the items. For all other refunds, it will be processed within 7 business days.
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Overall rating: 3.8 / 5 from 5 reviews.
AI Generated Review Summary
Summary topics
Review topics: ["return","experience"].
Review highlights
Reviews
Great Experience
"The return and refund process was easy and straightforward. Thank you"
"Had to pay £12 to return an unopened item, as what id ordered wasnt fit for purpose as it didnt fit the space in my parents garden (an anniversary gift) so it was never opened & although i was refunded for the item, i was never refunded for returning it brand spanking new, still sealed in the box"
Grey Office Chair
"Really good value for money, looks very smart. Easy to put together would look great in any office. Love it"
Sofa
"The best experience ever .... arrived quickly... Communication was fantastic! I returned with no issue - van picked up in 3 days. Money come back next day!"
